{"id":57,"date":"2019-03-17T15:40:42","date_gmt":"2019-03-17T15:40:42","guid":{"rendered":"https:\/\/goya.everthemes.com\/demo-fashion\/?page_id=57"},"modified":"2023-04-21T20:18:13","modified_gmt":"2023-04-21T18:18:13","slug":"faqs","status":"publish","type":"page","link":"https:\/\/kumbs.com\/index.php\/faqs\/","title":{"rendered":"FAQ’s"},"content":{"rendered":"

[vc_row et_full_width=”true” et_row_padding=”true” parallax=”content-moving” css=”.vc_custom_1578536931300{margin-bottom: 100px !important;padding-top: 170px !important;padding-bottom: 170px !important;background: #c37d49 url(https:\/\/goya.b-cdn.net\/assets\/demo\/content\/uploads\/sites\/3\/2019\/05\/black_dress.jpg?id=1983);background-position: center;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_column et_column_color=”et-light-column”][vc_row_inner][vc_column_inner offset=”vc_col-lg-4 vc_col-md-6″][vc_column_text css=”.vc_custom_1562722170105{margin-top: 20px !important;}”]<\/p>\n

FAQ’s<\/h1>\n

Most frequently asked questions<\/h4>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1579116490670{padding-bottom: 80px !important;}”][vc_column offset=”vc_col-lg-offset-1 vc_col-lg-3″][vc_column_text]<\/p>\n

Shopping Basics<\/h3>\n

[\/vc_column_text][vc_empty_space][\/vc_column][vc_column offset=”vc_col-lg-6″][vc_tta_accordion active_section=”1″ style=”style2″][vc_tta_section title=”What are your shipping and return policies?” tab_id=”1522322738697-88e8c59b-62ccfe1b-0bf9″][vc_column_text]Shipping Policy<\/p>\n

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  1. Shipping and Delivery: We ship our products worldwide. Shipping costs and delivery times may vary depending on your location. We will provide you with an estimated delivery date and a tracking number once your order is shipped. Please note that we are not responsible for any delays or customs fees that may occur during shipping.<\/li>\n
  2. Product Availability: We strive to maintain accurate inventory levels on our website, but occasionally an item may be out of stock. If an item in your order is out of stock, we will notify you and provide you with an estimated restocking date or suggest a suitable replacement.<\/li>\n
  3. Cancellation and Changes: You can cancel or make changes to your order before it is shipped. Please contact our customer support team as soon as possible if you need to make any changes.<\/li>\n<\/ol>\n

    Return Policy:<\/p>\n

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    1. Return Eligibility: You can return any item purchased from our website within 30 days of delivery. To be eligible for a return, the item must be in its original condition with all tags and packaging intact.<\/li>\n
    2. Return Process: To initiate a return, please contact our customer support team. You will be required to provide your order number and reason for the return. We will then provide you with a return shipping label and instructions for returning the item.<\/li>\n
    3. Refund Process: Once we receive the returned item, we will inspect it and process your refund. Refunds will be processed within 7 business days and will be credited to your original payment method. Please note that shipping costs are non-refundable.<\/li>\n
    4. Exchange Policy: We do not currently offer exchanges. If you need a different size or color, please return the original item and place a new order for the desired item.<\/li>\n<\/ol>\n

      [\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Do You Ship Internationally?” tab_id=”1522322884722-77aa01b6-d3ecfe1b-0bf9″][vc_column_text]We offer international shipping to Europe and the United States, allowing customers from both regions to enjoy our products and services[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1579116498597{padding-bottom: 80px !important;}”][vc_column offset=”vc_col-lg-offset-1 vc_col-lg-3″][vc_column_text]<\/p>\n

      Payments<\/h3>\n

      [\/vc_column_text][vc_empty_space][\/vc_column][vc_column offset=”vc_col-lg-6″][vc_tta_accordion active_section=”1″ style=”style2″][vc_tta_section title=”What Payment Methods Are Accepted?” tab_id=”1555532166627-d18a27a7-6515″][vc_column_text]You can place your order through our website. We accept payments via credit\/debit cards, PayPal, Apple Pay, Google pay and other online payment methods. All orders will be processed within 24 hours of payment confirmation.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Do you accept international credit cards?” tab_id=”1555532166698-b9e07fe9-85b4″][vc_column_text]International credit cards are accepted[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Do you charge sales tax on any item?” tab_id=”1555532166782-e41f6de6-d637″][vc_column_text]We are pleased to inform you that we do not charge sales tax on any item purchased from our e-commerce website[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1579116504661{padding-bottom: 80px !important;}”][vc_column offset=”vc_col-lg-offset-1 vc_col-lg-3″][vc_column_text]<\/p>\n

      Shipping & Returns<\/h3>\n

      [\/vc_column_text][vc_empty_space][\/vc_column][vc_column offset=”vc_col-lg-6″][vc_tta_accordion active_section=”1″ style=”style2″][vc_tta_section title=”I want to return my purchase! What do I do?” tab_id=”1554865954832-7b4f4f32-3205″][vc_column_text]If you change your mind or receive damaged goods due to transportation within 30 days of your order, please contact us via the “Contact” form and return the item at your own expense. We will reimburse you for the item upon receipt and processing of your refund[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How long does it take for me to get a refund?” tab_id=”1554865954888-c3d499b3-2d6e”][vc_column_text]The processing time for your refund is 7 days after our team receives your returned item.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How can I get assistance if I need it?” tab_id=”1554865955032-f07c32a3-1c21″][vc_column_text]If you need any assistance or have any questions, please do not hesitate to contact us through our online chat tool.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row et_full_width=”true” et_row_padding=”true” css=”.vc_custom_1588132282993{padding-top: 80px !important;padding-bottom: 80px !important;background-color: #f8f8f8 !important;}”][vc_column][vc_row_inner content_placement=”middle”][vc_column_inner offset=”vc_col-lg-offset-1 vc_col-lg-6″][vc_column_text el_class=”postline-large accent-color fancy-title”]<\/p>\n

      Contact<\/h6>\n

      [\/vc_column_text][vc_column_text]<\/p>\n

      Still have questions?<\/h2>\n

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      Read MoreFAQ’s<\/span> <\/i><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-57","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/kumbs.com\/index.php\/wp-json\/wp\/v2\/pages\/57","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kumbs.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kumbs.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kumbs.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kumbs.com\/index.php\/wp-json\/wp\/v2\/comments?post=57"}],"version-history":[{"count":4,"href":"https:\/\/kumbs.com\/index.php\/wp-json\/wp\/v2\/pages\/57\/revisions"}],"predecessor-version":[{"id":4982,"href":"https:\/\/kumbs.com\/index.php\/wp-json\/wp\/v2\/pages\/57\/revisions\/4982"}],"wp:attachment":[{"href":"https:\/\/kumbs.com\/index.php\/wp-json\/wp\/v2\/media?parent=57"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}